Linked services devices not connected All questions

eWeLink devices are shown connected but only plugs have option for control and not switches.

Smart life is synchronized, but non of devices and smart sequences are connected instead it shows eWeLink devices but without any control.

Asked by Mathews on July 27 at 6:45pm (edited on July 29 at 6:45pm)

Hi Mathews, it looks like you uncovered a bug here. There was a problem importing the eWeLink groups. This should be resolved now and it looks like your refresh has completed. Take a look and let me know if any devices are still missing.

eWelink Synchronising completed, only control available for sockets/outlet not for switches.

Tuya shows ewelink devices without control and non of smartlife devices or smart sequences connected.

Hi. Looking at your eWeLink devices, the device codes coming back from eWeLink don't match the devices currently supported by SEQUEmatic, but this should be something I can address quite easily. I don't want to post details of your devices here so I'll send you an email to get more information.

Regarding your Tuya devices, no devices are being returned from Tuya. Can you try unlinking and linking your account again?

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